Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you fill in an enquiry form, including:

• Full name
• Phone number (verified via OTP)
• Budget range and property preferences
• Any other details you choose to share via WhatsApp or email

We also automatically collect certain technical information when you visit our website:

• IP address and approximate location
• Browser type, operating system, and device information
• Pages visited and time spent on the site
• Referring URL (e.g. the Google Ad or search term that brought you here)
• UTM parameters for advertising attribution

2. How We Use Your Information

We use your information solely to:

• Contact you about plot availability, pricing, and site visits for Annapoorna Greenlands
• Send you the requested plot map and project brochures via WhatsApp or email
• Respond to your enquiries and provide customer support
• Measure and improve the effectiveness of our advertising campaigns
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

3. Cookies & Tracking Technologies

Our website uses the following technologies to improve your experience and measure advertising performance:

• Google Analytics / Google Tag: We use Google Tag (gtag.js) to understand how visitors interact with our site and to track conversions from Google Ads campaigns. This data is processed by Google LLC.
• Facebook Pixel: We use the Facebook/Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising and to enable retargeting.
• Essential cookies: Small files stored in your browser necessary for the site to function correctly.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You may manage your Facebook ad preferences at facebook.com/ads/preferences.

4. OTP Verification

To ensure the accuracy of leads and protect against spam, we use phone number verification via one-time password (OTP). OTPs are delivered via SMS using Firebase Authentication, a service provided by Google LLC. Your phone number is used only for verification and subsequent contact regarding your property enquiry.

5. Data Storage & Retention

Enquiry data submitted through our forms is stored in Google Sheets, accessible only to authorised members of our sales team. We retain your personal data for up to 24 months from the date of your enquiry, or for as long as necessary to fulfil the purposes outlined in this policy.

We do not store your data on third-party servers beyond the services listed in this policy (Google, Meta/Facebook, Firebase).

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Our authorised marketing partners (currently Brick and Banner Ltd.) solely for the purpose of following up on your property enquiry
• Service providers (Google, Meta) as described under Cookies & Tracking
• Law enforcement or regulatory authorities when required by law

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to enquiry data is restricted to authorised personnel only.

9. Third-Party Links

Our website may link to third-party sites (Google Maps, WhatsApp, etc.). This Privacy Policy does not apply to those sites. We encourage you to read their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes acceptance of the updated policy.